TL;DR: Key Takeaways

Real Time Lead Gen Billing & Terms — Exclusive, Live Restoration Leads

SUMMARY — WHAT YOU’RE BUYING

Exclusive, live inbound calls from property owners/managers seeking water, fire/smoke, mold, or bio cleanup.
Calls are filtered by your service area and by the services you perform.
You never share calls with competitors.

Risk-reversal (verbatim):
Invalid leads are removed from the final report BEFORE the invoice is issued.

HOW WE ROUTE CALLS

We advertise across channels and send calls directly to your phone(s).
We ring multiple numbers at your company at once (e.g., office, field techs, owner) to maximize a first-ring live pickup.
If no one at your company answers within a brief window, the call is automatically routed to the next provider to protect the homeowner experience. Unanswered calls are not billable.

We record calls for quality assurance, dispute resolution, billing, and training transparency.

WHAT COUNTS AS A BILLABLE LEAD (DEFINITIONS)

A call is Billable when all of the following are true:

1. Caller intent: The caller requests a covered service — water mitigation, fire/smoke cleanup, mold remediation, or biohazard cleanup.
2. Service area: The service address is inside your approved area (city/ZIP/radius) on file.
3. Live connect (answered): The caller speaks with your team on that call and provides the service details.
4. Duplicate check (manual review): If our system detects a repeat caller ID, we flag it for manual review to determine whether it’s:
   • Same ongoing project that was already billed → Invalid (removed), or
   • A new restoration issue (different incident/property/event) → Billable.

WHAT DOES NOT COUNT (INVALID — AUTO-REMOVED)

The following are Invalid and are removed before invoice:

• Out-of-area service address (outside your approved geography).
• Non-covered job types (e.g., carpet cleaning only, duct cleaning only, junk removal, handyman items not tied to covered loss).
• Spam/solicitations (vendors, sales pitches, wrong numbers).
• No intent (price shopping without a loss, “just curious,” general questions unrelated to covered services).
• Unanswered / no live connect (your team did not answer the call and there was no live conversation with your team).
• QA/tests (competitor/agency tests that do not represent a real loss).

Note on repeats: Potential duplicates (same caller ID and/or property) are flagged for manual review. If determined to be the same ongoing project already billed, they are Invalid and removed. If a new issue, the item is Billable.

EDGE CASES (HOW WE DECIDE)

• Landlord/Tenant/Property Manager: Billable if requesting covered services at an in-area property they control.
• Insurance Adjusters/Third Parties: Billable if requesting covered services for an in-area loss.
• Multiple Properties: New property, new job = new billable opportunity.
• Live transfer (brief calls): If we spoke to the caller live and transferred you live for a covered, in-area job, it’s Billable, even if the initial call itself is brief.
• Missed calls: If you do not answer and there is no live connect with your team, not Billable.
• Storm events: Same rules apply — covered service + in-area + intent + live connect. We don’t relax standards during surges.

INITIAL WEEKLY REPORT → 3-DAY REVIEW → FINAL INVOICE

Initial report cadence: Weekly.
You’ll receive an Initial Weekly Report summarizing the prior week’s calls, with our preliminary Billable and Invalid markings.

Your review window: You have 3 business days to review and dispute any items you believe are invalid.
Reply with the call ID, reason, and any supporting notes.
We will review recordings/metadata promptly during this window.

Finalization (no credits/refunds needed):
After the 3-day review window, we finalize the report: all Invalid items are removed; only confirmed Billable items remain.
We then issue the Final Invoice for payment based on that finalized report.

INVOICING & PAYMENT

Cycle: Weekly, after the 3-day review window closes and the Final Report is issued.
Terms: Due on receipt.
Past-due: Accounts past due 3+ days may be paused until current.
Rates: As per your signed rate card (e.g., Water Mitigation & Fire/Smoke Calls, Biohazard, Mold).
Taxes/Fees: If applicable, itemized on invoice.

Reminder (verbatim):
Invalid leads are removed from the final report BEFORE the invoice is issued.

YOUR RESPONSIBILITIES (TO MAXIMIZE RESULTS)

• Keep your service area, hours, and covered services current with us.
• Provide multiple receiving numbers (simultaneous ring is supported).
• Answer unknown numbers promptly; train your team to capture name, address, loss type.
• Notify us immediately if your capacity changes (storms, vacations, staffing).

PRIVACY

Calls are recorded solely for quality assurance, dispute resolution, billing, and training.
We do not sell or share your call data with third parties outside delivery and QA needs.
See our Privacy Policy: https://www.realtimeleadgen.com/privacy-policy

CONTACT & START

Questions or want to adjust your filters?
Email justin@realtimeleadgen.com or call +1-570-634-5885.

Ready to scale with exclusive, live calls?
https://www.realtimeleadgen.com/intake

Real Time Lead Gen
150 E 10th St
Bloomsburg, PA 17815
(570) 634-5885
justin@realtimeleadgen.com

Justin Hess, Founder & Google Alchemist